In an update on the website the train operator said:
“The emergency services are dealing with an incident between Stevenage and Peterborough. To allow them to carry our their work all lines are closed. Trains running between these stations may be delayed by up to 120 minutes or revised
Major disruption is expected until the end of the day.
Hull Trains customer advice:
Rail replacement has been requested to run. Please speak to station staff / onboard staff and see station information posters for the location of rail replacement pick up points and be advised that journey times may be extended by 90 minutes whilst travelling by rail replacement transport. If you have a train ticket dated for today (01/11/25) you will be able to use your existing ticket on another Hservice tomorrow (02/11/25). The route is expected to be open as normal tomorrow. You dont need to buy a new ticket or change your existing ticket to travel tomorrow.
LNER customer advice:
Customers are advised NOT TO TRAVEL.
If you have a ticket dated today, Saturday 1 November you may defer travel until Monday 3 November. Please make a new seat reservation for your newly intended journey.
You can use your ticket on the following train companies at no extra cost:
Avanti West Coast between London Euston and Manchester Piccadilly
CrossCountry between Sheffield / Doncaster / Leeds / York and Newcastle / Edinburgh
East Midlands Railway between London St Pancras International and Leicester / Sheffield
Greater Anglia between London Liverpool Street and Stevenage / Peterborough
Great Northern and Thameslink between London Kings Cross and Stevenage / Peterborough
Northern between Carlisle and Newcastle
ScotRail between Glasgow Central and Edinburgh
TransPennine Express between Manchester / Leeds and York / Newcastle
Other operators services are also likely to be busy and as it is late in the evening services will be limtied.
Please see the alternative route map for more details.
If you’re unable to make it home this evening due to ‘Do Not Travel’ advice please either book yourself a hotel and claim back the cost of your stay to customers@lner.co.uk. Please include a copy of your train tickets and your hotel receipt. Alternatively you can claim back the cost of a taxi to complete your journey.
If you are on board an LNER service affected by this disruption, your train manager will keep you updated with information about the incident and the impact on your journey today. If you need any urgent help onward travel connections / flights, medical needs etc. please speak to a member of the on train team or call the customer services team on 03457 225 333.
If you are currently waiting at your home station, LNER advise you not to travel by train today. Please defer your travel to an alternative dates.
Thameslink customer advice:
Thameslink trains which usually run between Horsham and Peterborough have been suspended in both directions and will not run until further notice.
North of London
At this time, there will be no service to / from the below stations:
Arlesey
Biggleswade
Sandy
St Neots
Huntingdon
Peterborough
If you are travelling from any of the above listed stations at this time, please speak to station staff, or from unstaffed stations, press the green emergency button on the station help point.
If you are travelling towards these stations from the direction of London / Stevenage, please alight at Hitchin, speak to station staff and additional transport information will be provided.
Please note that this could add an additional 45 minutes onto your journey time depending on your destination.
South of London
Similairly, there will be a reduced service between Horsham and Three Bridges. The below stations will have no Thameslink service in either direction and you may need to use an alternative route.
Horsham
Littlehaven
Faygate
Ifield
Crawley
Southern will still stop at this service.
Incase you need to use an alternative route of travel, your ticket will be accepted on the below services at no additional cost;
Great Northern and Thameslink services via any reasonable route
Southern services via any reasonable route
Metrobus services on the below routes:
2 for Ifield and Crawley
3 for Crawley, Three Bridges, and Gatwick Airport
23 for Worthing, Horsham, Faygate and Crawley
200 for Horsham, Littlehaven, Faygate, Ifield, and Gatwick Airport
100 for Crawley, Three Bridges, Gatwick Airport, Horley, Salfords, Earlswood (Surrey) and Redhill
Please note – LNER will not have any trains running between London Kings Cross and Peterborough for the remainder of the day.
If you’re waiting on a train which is delayed between stations:
If your train is delayed between stations, please stay on board and listen for updates. You can also ask staff if you need more information. Thameslink know where you are and are working to get you moving as soon as possible.
For your safety, please dont leave the train unless instructed. Other trains may still be running, and the tracks can be very dangerous.
Planning your journey:
You can view a live map of the network. This will show where your journey is likely to be affected.
You can also use the app to find up-to-date information.
Can you tell me more about the incident?
The police are currently dealing with a security alert, which means that Thameslink can’t serve these station.
If you are already making a journey to this station, please listen to advice from railway staff and the emergency services, pay attention to announcements and check station screens.
Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.
Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.
